Refund & Cancellation Policy

All purchases are final

Edulitics products are digital and access is granted immediately once payment succeeds. For that reason all purchases are final and non-refundable. We do not offer refunds for a change of mind, for time you did not use, or because you no longer need the product.

Please use the free trial and review the product details on the pricing page before you buy, so you know exactly what you are getting.

The one exception

If a technical failure on our side prevents us from delivering the service you paid for, and we are unable to resolve it for you, we will refund that purchase. This is the only circumstance in which a refund is issued.

If you were charged more than once for the same purchase, or charged for a purchase that never activated, that is a delivery failure and is covered here — contact us and we will correct it.

Cancellation

• Subscriptions are sold as a fixed term (1 year or 2 years) and are billed once, upfront. There is no recurring charge, so there is nothing to cancel to prevent future billing.
• You may stop using the product at any time. Access remains available until the end of the term you paid for.
• Cancelling or deleting your account does not entitle you to a refund of the remaining term. See account deletion.

How to raise a request

Write to us through the contact pagewith your registered email address and the payment or order ID. We aim to respond within 3 working days. Where a refund is approved under the exception above, it is returned to the original payment method through Razorpay, and typically reaches you within 5–7 working days depending on your bank.

Related policies

This policy forms part of our Terms of Service. See also our Privacy Policy.